Support

We're here to help. Most questions are answered below - if not, email us and we'll respond within 1–2 business days.

Contact us

Email: support@249apps.com

Subject line: Tashkeela - <short description>

Please include the following so we can help quickly:

Your device model (e.g., iPhone 15, iPad Air, Pixel 8)
OS version (Settings → General → About → Software Version)
App version (Profile → Settings → About - at the bottom)
A short description of the issue, with a screenshot or screen recording if possible

Frequently asked questions

I bought diamonds but they didn't show up

Open the app and go to Store → Restore Purchases at the bottom of the page. If the diamonds still don't appear within a few minutes, email us with your account email and the approximate purchase time and we'll credit them manually.

How do I cancel a subscription?

Tashkeela does not use auto-renewing subscriptions. All in-app purchases are one-time consumables (diamond packs). You only pay when you tap a purchase button - there is nothing to cancel.

How do I delete my account?

Open the app and go to Profile → Settings → Delete Account. Your account is deactivated immediately - your profile, scores, and personal identifiers are removed from the App. To request restoration within 30 days of deletion, email us at support@249apps.com from the email associated with the account.

I forgot which Google or Apple ID I signed up with

Tashkeela uses Sign in with Google or Sign in with Apple - there is no separate password. Try each Google account on your device, and on iOS go to Settings → [Your Name] → Sign-In & Security → Sign in with Apple to see whether Tashkeela is listed.

The leaderboard or daily challenge isn't loading

This is almost always an internet issue. Tashkeela is online-only and has no offline mode. Switch between Wi-Fi and mobile data, then pull down on the screen to refresh.

How do I report a wrong quiz answer or trivia question?

Email us at support@249apps.com with the question text or a screenshot. We review every report and update the question bank.

How do I change my display name or avatar?

Open the app and go to Profile → Edit Profile. You can change your display name and pick from your unlocked avatars. Premium avatars can be unlocked with diamonds.

I was charged but the app crashed before diamonds were credited

Reopen the app and tap Store → Restore Purchases. If that doesn't work, email us with your purchase receipt (Apple/Google sends one to your email) and we'll credit the diamonds manually.