Support

We're here to help. Most questions are answered below - if not, email us and we'll respond within 1–2 business days.

Contact us

Email: support@249apps.com

Subject line: Tashkeela - <short description>

Please include the following so we can help quickly:

Your device model (e.g., iPhone 15, iPad Air, Pixel 8)
OS version (Settings → General → About → Software Version)
App version (Profile → Settings → About - at the bottom)
A short description of the issue, with a screenshot or screen recording if possible

Frequently asked questions

I bought Remove Ads but I still see ads

Open the app and go to Profile → Settings → Restore Purchases. If ads between games still appear after a few minutes, email us with your account email and the approximate purchase time and we will turn it on for you. Remove Ads turns off the ads shown between games. Ads you choose to watch for a reward (extra lives, unlocking a pack or an avatar) stay available.

What happened to diamonds?

Diamonds were retired in version 2.0.0. Every game is now free to play, and premium packs and avatars are unlocked by watching ads. Packs and avatars you already owned are still yours, and any diamonds you held were turned into days without ads.

How do I cancel a subscription?

Tashkeela does not use auto-renewing subscriptions. The only in-app purchase is Remove Ads, which you pay for once. You only pay when you tap the purchase button, so there is nothing to cancel.

How do I delete my account?

Open the app and go to Profile → Settings → Delete Account. Your account is deactivated immediately - your profile, scores, and personal identifiers are removed from the App. To request restoration within 30 days of deletion, email us at support@249apps.com from the email associated with the account.

I forgot which Google or Apple ID I signed up with

Tashkeela uses Sign in with Google or Sign in with Apple - there is no separate password. Try each Google account on your device, and on iOS go to Settings → [Your Name] → Sign-In & Security → Sign in with Apple to see whether Tashkeela is listed.

The leaderboard or daily challenge isn't loading

This is almost always an internet issue. Tashkeela is online-only and has no offline mode. Switch between Wi-Fi and mobile data, then pull down on the screen to refresh.

How do I report a wrong quiz answer or trivia question?

Email us at support@249apps.com with the question text or a screenshot. We review every report and update the question bank.

How do I change my display name or avatar?

Open the app and go to Profile → Edit Profile. You can change your display name and pick from your unlocked avatars. Premium avatars are unlocked by watching ads, from the Store tab.

I was charged but the app closed before ads were removed

Reopen the app and go to Profile → Settings → Restore Purchases. If that doesn't work, email us with your purchase receipt (Apple/Google sends one to your email) and we will turn it on for you.