Account Deletion

How to delete your Tashkeela Football IQ account and what happens to your data.

How to delete your account

Option 1 - In the app (fastest)

Open Tashkeela Football IQ on your device.
Sign in with the Google or Apple account associated with the profile you want deleted.
Go to Profile → Settings.
Tap Delete Account.
Confirm the deletion when prompted.

Your account is deactivated immediately. You will be signed out and cannot sign back in.

Option 2 - By email

If you no longer have access to the app or your sign-in account, email support@249apps.com from the email address registered with your Tashkeela account. Use the subject line:

Tashkeela - Account deletion request

We will verify your identity and process the deletion within 7 business days.

What data is deleted

The following data is permanently removed 30 days after your deletion request:

Your profile (username, country, date of birth, avatar selection)
Your email address and authentication identifiers (Google / Apple / Firebase UID)
Your gameplay records (scores, packs played, trivia results, streaks, XP, level, daily challenge completions)
Your diamond balance and diamond transaction history
Your push notification token
Crash and diagnostic logs tied to your user ID

What data is kept

The following data is retained after deletion:

In-app purchase records (receipts and transaction IDs) - kept for up to 7 years to comply with tax, accounting, and consumer-protection laws (Apple App Store and Google Play receipts only; we do not store credit card details).
Aggregated, anonymised analytics - usage statistics that cannot be linked back to you.
Audit log entries - required for fraud prevention and abuse investigations, retained for up to 12 months.

Retention period and recovery

Days 0-30: Your account is soft-deleted. You can email support@249apps.com from the registered email to cancel the deletion and restore your account.
Day 30: All data listed under "What data is deleted" is permanently and irreversibly removed from our database. After this point, recovery is not possible.